about the company
Looking to join leading insurance provider in Malaysia, known for our innovation, customer-centric solutions, and strong financial foundation? Randstad are partnering up with one of the leaders in insurance line, and we are looking for a talented Financial Risk Manager to join the Risk Management team and help safeguard our financial resilience.We're seeking a dedicated and experienced Team Lead to join our Policy Services department. In this pivotal role, you'll manage a team focused on the accurate and timely processing of policy service requests, ensuring exceptional service delivery to customers and financial consultants.
Key Responsibilities
Minor Policy Alteration and Policy Valuation Function
Your team will be responsible for a range of critical functions, including:
... - Fund Management: Updating fund distribution/cash benefit options, processing fund switches, and premium redirection.
- Payment & Billing: Managing cash benefit repayments, changes to billing methods/payment frequency, and advance premium payments.
- Policy Servicing: Generating medical vouchers, processing settlement/dividend/maturity/annuity/regular payment option changes, and updating agent bank details.
- Withdrawals & Terminations: Handling policy (no cash value) terminations, surrender of Traditional Life and ILP policies, policy loans, cash benefit/cash back/cash bonus withdrawals, ILP partial withdrawals, and advance premium deposit withdrawal/refunds.
Day-to-Day Leadership
Your daily responsibilities will include:
- Team Management: Planning and managing daily work distribution to achieve clearance targets, and overseeing leave plans to ensure adequate staffing.
- Quality Assurance: Ensuring all applications under your function are processed in accordance with guidelines, service standards, and quality benchmarks.
- Issue Resolution: Promptly flagging out issues and escalations, and collaborating with team managers to resolve them within service level agreements.
- Processing: Directly handling tasks related to minor policy alteration and policy valuation functions.
Who We Are Looking For
Experience & Education
- A degree holder with at least 3 years of working experience in Life insurance policy servicing, specifically in processing transactions related to minor policy alteration and/or policy valuation.
- Possession of at least 1 year of people management experience is essential.
- Good knowledge of Life, ILP, and term insurance plans will be a significant advantage.
Competencies & Personal Traits
We're looking for a professional who is:
- A keen learner with the ability to work independently.
- Customer-oriented, possessing excellent interpersonal and communication skills.
- Meticulous and able to process requests accurately while meeting service standards.
- Equipped with strong problem-solving skills.
- Hardworking, meticulous, and a dedicated team player.
- Willing to work long hours and weekends if required during peak periods.
- A good team player with a keen eye for detail and the ability to work under pressure.
- Demonstrates a high level of integrity, takes accountability for their work, and maintains a positive attitude.
- Takes initiative to improve current processes and is adaptable to new changes.
- Proficient in MS Office.
Language
If you are keen to explore further, kindly apply to the job ads above or reach out to Dex at 0162541577
