key account manager (fmcg - skincare & personal care).

We are currently looking for a Key Account Manager for an inconic global skincare and personal care brand. This role takes commercial ownership of flagship national health & beauty accounts, driving Joint Business Planning (JBP), and promotional execution under the direct mentorship of the Sales Director.

• Reporting to: Sales Director
• Location: Petaling Jaya
• Accelerate your commercial key account career with end-to-end ownership of globally celebrated skincare brands, fast-track leadership grooming under an experienced Sales Director, and high-visibility Joint Business Planning exposure with Malaysia's top health and beauty pharmacy retailers.

the role

• Lead and execute sales strategies, commercial planning, and brand visibility across assigned retail pharmacy chains.
• Drive annual customer business planning and Joint Business Planning (JBP) alignment to hit revenue, volume, and market share targets.
• Negotiate new product launches (NPD), planogram space management, secondary display rentals, and national/local promotional activations.
• Manage and deploy trade investment budgets efficiently, ensuring high ROI on promotional spending and enforcing in-store 5Ps execution standards.
• Collaborate closely with supply chain and trade marketing on monthly demand forecasting, order fulfillment, and store stock availability to eliminate out-of-stock (OOS) situations.
• Oversee day-to-day customer operations, resolve trade complaints promptly, and deliver actionable category insights from sell-out and inventory reports.

the experience

• Bachelor's degree, or minimum Diploma equivalent.
• Minimum 3 years of Key Account Management experience within the FMCG sector, with specific exposure to skincare, personal care, cosmetics, or pharmacy channels.
• Essential hands-on track record managing major retail pharmacy chains such as Watsons (highest priority) or Guardian is required. Experience managing BIG Caring Group will also be considered.
• Energetic, proactive, and commercially curious mindset with a strong appetite to learn and be groomed into senior commercial management.

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