summary

kuala lumpur, wilayah persekutuan
RM5,000 - RM8,000 per month, Insurance, attractive package
contract

specialism
information technology
sub specialism
infrastructure & network
reference number
91M0248669_5472064145669003223

job details

As a Support Analyst, you’ll be responsible for providing technical support to resolve complex software and hardware issues. You’ll work closely with internal teams and customers to troubleshoot problems, manage system updates, and ensure high service levels. This role is ideal for someone who’s hands-on, customer-focused, and thrives in a fast-paced tech environment.

about the manager/team
You’ll report to a supportive and experienced Support Team Manager based in Malaysia. The team is small but mighty, made up of two collaborative and skilled teammates who are always ready to share knowledge and solve challenges together.

about the company
The company a fast-growing global tech company delivering innovative solutions in the retail and payments space. The culture values collaboration, agility, and continuous learning and perfect for those who thrive in dynamic environments.

about the job
As a Support Analyst, you’ll be responsible for providing technical support to resolve complex software and hardware issues. You’ll work closely with internal teams and customers to troubleshoot problems, manage system updates, and ensure high service levels. This role is ideal for someone who’s hands-on, customer-focused, and thrives in a fast-paced tech environment.

about the manager/team
You’ll report to a supportive and experienced Support Team Manager based in Malaysia. The team is small but mighty, made up of two collaborative and skilled teammates who are always ready to share knowledge and solve challenges together.

key responsibilities
Provide Level 3 technical support for software, hardware, and network issues

Troubleshoot and resolve incidents within SLA timelines

Perform root cause analysis and deploy fixes

Collaborate with internal teams and communicate with customers

Maintain support documentation and knowledge base

Manage system updates and device performance via cloud tools

Participate in on-call and shift support, including weekends
experience
2 years
skills
Technical Troubleshooting
qualifications
Bachelor’s Degree in Computer Science, Engineering, or a Related Field
Any Help Desk / Technical Support certification
education
Bachelor Degree

share this job.

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Malaysia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

haritzs johary

+60 19 311 2785

business analyst (workplace technology)
- kuala lumpur, wilayah persekutuan
- contract
- RM12,000 - RM13,000 per month, Medical Insurance, Leave Entitlement
about the jobThis role is overseeing and managing the technical aspects of modern workplace technology solutions, accountable to run day-to-day technical management under Global End User Services (EUS). This encompasses managing day-to-day operational escalations across end markets in the region and working together with the service providers to deliver against agreed SLAs. The role involves of technical expertise, service management ensures smooth tran
posted 21 april 2025
about the jobThis role is overseeing and managing the technical aspects of modern workplace technology solutions, accountable to run day-to-day technical management under Global End User Services (EUS). This encompasses managing day-to-day operational escalations across end markets in the region and working together with the service providers to deliver against agreed SLAs. The role involves of technical expertise, service management ensures smooth tran
show job details
it business analyst
- kuala lumpur, wilayah persekutuan
- permanent
- RM5,500 - RM9,000 per month
about the companyA software company is on the lookout for a IT Business Analyst to join their team. Located strategically within Kuala Lumpur, this organisation provides innovative solutions to upscale companies for their digital platforms.about the jobAs the new Business Analyst, you will be responsible for bridging the gap between external clients and internal development teams. Your role liaises with technical leads and business users, gathering their r
posted 14 april 2025
about the companyA software company is on the lookout for a IT Business Analyst to join their team. Located strategically within Kuala Lumpur, this organisation provides innovative solutions to upscale companies for their digital platforms.about the jobAs the new Business Analyst, you will be responsible for bridging the gap between external clients and internal development teams. Your role liaises with technical leads and business users, gathering their r
show job details
dcms support engineer
- kuala lumpur, wilayah persekutuan
- permanent
- RM7,000 - RM10,000 per month
job detailsJob title : DCMS Support EngineerLocation : KLSalary : RM7,000 - RM10,000Employment : PermanentBenefits : Hybrid working environmentPerformance bonusesPetrol, toll and parking expenses fully claimable about the jobSupport existing clients from the oil and gas industry in Malaysia on the DCMS systemTroubleshooting various operational issues, including gathering of application logsBe responsible for tickets’ escalation and follow upskills and expe
posted 9 april 2025
job detailsJob title : DCMS Support EngineerLocation : KLSalary : RM7,000 - RM10,000Employment : PermanentBenefits : Hybrid working environmentPerformance bonusesPetrol, toll and parking expenses fully claimable about the jobSupport existing clients from the oil and gas industry in Malaysia on the DCMS systemTroubleshooting various operational issues, including gathering of application logsBe responsible for tickets’ escalation and follow upskills and expe
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

lvl 3 support analyst.

job details

key responsibilities

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

haritzs johary

related jobs.

business analyst (workplace technology)

it business analyst

dcms support engineer

let similar jobs come to you