Endpoint & Device Management:
- Design and implement Windows Autopilot profiles and provisioning workflows
- Manage Intune and SCCM for app deployment, patching, and compliance
- Administer BitLocker, Windows Hello for Business (WHFB), and security baselines
- Create and maintain PowerShell scripts for endpoint automation
- Configure and manage Wi-Fi, VPN, and mobile device policies
Hardware Lab & Validation:
- Manage a secure, isolated hardware lab environment
- Perform device compatibility, driver, firmware, and build testing
- Develop SOPs for hardware validation and deployment
- Collaborate with vendors on device certification and issue resolution
Troubleshooting & Performance:
- Provide Tier 3 support for OS, Autopilot, Intune, and SCCM-related issues
- Conduct root cause analysis on system crashes and endpoint failures
- Monitor event logs, crash dumps, and deployment logs
- Optimize system performance and automate remediation scripts
Key Technologies:
- Microsoft Intune, SCCM (ConfigMgr)
- Windows Autopilot, BitLocker, WHFB
- PowerShell Scripting
- Windows 10/11 Update Rings, Windows Autopatch
- Zero Trust Architecture, Endpoint Security
- MDM/MAM Policies, Microsoft Endpoint Manager
Requirements:
- 4+ years of experience in endpoint management or modern workplace roles
- Strong hands-on knowledge of Intune, Autopilot, SCCM, and scripting
- Solid understanding of device compliance, security, and automation
- Experience with hardware lifecycle and device validation processes
- Ability to provide Level 3 technical support