about the job
- Process orders (sales orders or credit notes) and follow-up on order progress as per plan.
- Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.
- Proactively update customer pertaining to order fulfilment, order status and order delivery.
- Monitor order and delivery statuses as per plan.
- Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries.
- Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure.
- Provide daily updates to Sales on order statuses.
