why is employee experience important?
Multiple global studies and HR experts discuss the correlation of employee experience, business performance and return on investment.
Organisations that excel in delivering excellent employee and customer experiences, have on average, 1.5 times more engaged employees than organisations that do not. Happy employees are 31% more productive at work than unhappy workers, and it shows. Companies with engaged employees record 37% higher sales, enjoying the health and wealth benefits that come with employees’ satisfaction.
According to our annual global Employer Brand Research, people are constantly looking for improved work-life balance, greater flexibility and more meaning in their careers from organisations. Having a people-first strategy enhances the employer brand, thus making it easier for companies to recruit and engage with great talent to stay ahead of the competition.
what does it take to deliver a great employee experience?
In our 2019 white paper, titled ‘employee experience - the first step in the customer journey’, we explore how companies can effectively and successfully improve its employee experience strategy. Most importantly, HR teams must know how to reap the dividends to ensure a sustainable and consistent HR strategy.
Your employer brand is the most powerful tool you have in attracting and retaining the people that can ensure business success.
Using the latest results from our annual Employer Brand Research and from our interactions with some of the leading HR leaders in the world, the white paper provides unique insights into the world of work and an actionable framework to ensure that HR continues to play a business-impacting role in your organisation.