get answers to frequently asked questions.
I don’t have a myRandstad account, how can I register for one?
If you’re a first-time user of the myRandstad portal, welcome!
To get you started, a Randstad consultant will set up access and you will receive an email inviting you to create a password. Once you’ve successfully created a password, you can start accessing the portal via this link: my.randstad.com.au
Login with your email address and password that you created to access your account to get started. If you need any assistance and you can’t find the answers in this FAQ, you can reach out to your Randstad consultant.Can I login to myRandstad on my phone?
What do I do if my email address is not recognised?
How can I reset my password?
Why do I need to submit time sheets?
Submitting time sheets is an important part of our process. It ensures your work hours are aligned with the employment contract obligations and to calculate accurate payroll processing to make sure that you are paid correctly and on time.How do I submit my time sheets?
You can submit or revise time sheets via the myRandstad portal: https://my.randstad.com.au
Once your time sheet is submitted and approved, you will receive an automated email notification. Information about how to fill in your time sheets will be shared with you once you start your assignment.I’ve been told to use another portal to submit my time sheets, what do I do?
Some of our clients have a preference for contractors to use their systems instead of the Randstad portal. If you are requested to use another portal, your Randstad consultant will make sure to get all the instructions and training you need to get you started.
If you did not receive any specific instructions, the default is to use the myRandstad portal for your time sheet submissions.What is my deadline for time sheet submission?
We will notify you of the deadlines for time sheet submissions during your onboarding.
• Weekly timesheets must be submitted by every Friday at 5pm.
• Timesheet submission for Monthly Contractors is on the 23rd of every month, or as stated in your employment contract.
Please create a reminder in your calendar to avoid missing the deadline.How can I claim expenses?
You can submit your expense claim via the myRandstad portal: my.randstad.com.au
The expenses tab in the Randstad e-timesheet system must be completed with the relevant receipts attached to the claim. Expense claim reimbursements are made at the same time as your monthly or weekly pay.
If the expenses are received after the deadline for time sheet submission, then they will be paid in the following month. Claims made without a valid attachment will not be approved and reimbursed until one is provided.
For all expense claims in foreign currency (non-MYR), you will need to complete an expense claims form and provide the value in foreign currency, the foreign exchange rate(s) and the MYR-equivalent value. This expense claims form must be endorsed by the Client and submitted to the Randstad Contracting Admin Team with your corresponding timesheets for processing.
All expenses must be approved by the Client prior to incurring the cost.
Am I allowed to take annual leave?
How can I apply for annual leave?
If you are entitled to annual leave as outlined in your employment contract, your request should be agreed between yourself, your Randstad consultant and the Client prior to the formal application.
All leave applications must be submitted on the Leave Module in the my Randstad portal.When I apply for leave, it says “the leave applied is over my balance”, what does this mean?
This means that as of the date that you apply for leave, there is insufficient balance for this specific leave type. In some circumstances and depending on the set up of your leave entitlements, you may be able to still apply for leave over your balance.
If so, the Client will be informed when you apply that you have insufficient leave balance, and depending on the set up, will be given the option to either approve the leave as “unpaid” or “advanced”. You will be informed of their selection and approval by email.How do I know whether my leave application has been approved?
How can I apply for medical leave?
If you need to apply for sick leave, please notify your line/reporting manager as early as possible, ideally before you are due to start work on the day that is intended as sick leave. If that is not practicable, you must notify your manager as soon as possible after that time.
A medical leave request must be submitted and approved in the Leave Module (click on the ‘leave’ in the my Randstad portal). Please attach a digital copy of the medical certificate before submitting.
I’m a contractor, how and when will I receive my salary?
We will process salaries upon our completed review of an approved and error-free time sheet according to the timeline shared with you during your onboarding process. If you would like to inquire more about your salary, please contact your Randstad consultant / representative.Why was I not paid this month?
There are a few possible reasons as to why you have not received your salary:
• late submission of timesheets
• timesheets are not approved by cut off date
• incomplete documentation (i.e. bank account name, code and account number)
If you are wondering when you will receive your salary, you can connect with the Randstad team.Do I need to contribute my salary to the employee provident fund?
All citizens and permanent residents of Malaysia are required to contribute a part of their gross salary to the Employee Provident Fund. The contribution rates are based on the gross salary and employee’s age.
Please visit www.kwsp.gov.my for more information.Do I need to contribute part of my salary to the Social Security Fund?
All citizens and permanent residents of Malaysia are required to contribute a part of their gross salary to the Social Security (SOCSO). The contribution rates are based on the gross salary and employee’s age.
Please visit https://www.perkeso.gov.my for more information.How will my pay rates be decided?
can't find what you're looking for in our FAQs?
randstad’s business principles.
Randstad’s Business Principles are set around and are supportive of our core values: to know, to serve and to trust; simultaneous promotion of all interests; and striving for perfection. The Business Principles are our minimum standards. They set out what you can expect from us, and what we can expect from you.
The Business Principles are set out below.
Should you become aware of a breach of the Business Principles, you should first raise your concerns to your consultant or Randstad Contracting Admin Team and/or your manager and/or supervisor.
You can also raise a concern through our Speak Up confidential hotline under Randstad’s misconduct reporting procedure, or call 1800 8232206 (access code 26935).
data protection.
At Randstad, protecting your personal data is important to us. We are committed to ensuring that your privacy is respected and maintained at all times and have based this Privacy Statement on applicable privacy laws as well as our existing obligations of confidentiality. For more information on how Randstad processes and manages data, please refer to this page.
During your assignment with the Client, you are to comply at all times with the Client’s policies on personal data, confidential information and information security. Please ensure you read the Client’s policies regarding the proper and secure handling of personal data of the Client and abide by such policies at all times. Failure to comply with the Client’s policies on personal data, confidential information and information security could result in disciplinary action and/or termination of your assignment.
Please contact your Randstad consultant if your manager and/or supervisor at the Client’s office has not provided the relevant policies to you on this.