after sales engineer (dc-johor).

• Answer customer calls, emails, and online chats helpfully and professionally. Solve their questions about our products and services quickly and accurately.
• Explain our products and services clearly, offer solutions, and help customers make good choices to support sales.
• Handle customer complaints efficiently by listening carefully, recording details, and figuring out the problem.
• Work with other teams (like tech and delivery) to fix complaints and keep customers updated until everything is resolved. Keep records of how complaints were handled.
• Keep customers informed about their orders, service appointments, and any follow-ups.
• Maintain our customer database by keeping their information accurate and up-to-date (contact details, purchases, service history).
• Track and analyze customer service data (like common questions and complaints) to help the company improve our services and products.

about the manager/team

• Diploma/ Degree graduate in Mechatronics/ electronics or similar qualification
• Has 2 years working experience in the industry
• Has experience working with Word, Excel, and PowerPoint to manage data and create documents.
• Able to understand customer problems and find good solutions. Can stay calm and handle tricky situations.
• Friendly, helpful, and focused on providing excellent service. Responsible and pays attention to details.

how to apply
The information provided above serves as a general outline of the position.
For more detailed information, we encourage you to apply now through this advertisement.