application support engineer (based in europe).

about the company
The company is a well-established tech solutions company.

about the job

Are you a tech-savvy problem-solver looking to fast-track your career in Application Support? We're looking for a motivated individual to join a growing Professional Services team and support large-scale installations, servers, and applications.

What you'll do:

• Provide Level 1 application support in a 24/7 environment.

• Maintain high-availability systems and applications.
• Take ownership of all issues, from identification to resolution.
• Manage a knowledge base of defects, issues, and processes.
• Collaborate with stakeholders, including management, technology teams, and clients.
• Conduct application testing and train users.
• Liaise with business users and manage client expectations.

• A degree in Computer Science or a related field.

• Fluency in both English and Chinese is a must for business communication.
• Experience with HTML or JAVA is a plus.
• Excellent communication, analysis, and problem-solving skills.
• The ability to work independently and as part of a team.
• A willingness to work rotating shifts, including weekends and public holidays.