application support (sg opportunity > oversea).

about the company
This is a growing company with a highly collaborative Professional Services team that offers opportunities for career growth and mentorship.

about the job
This is a 24/7 rotational shift-based Level 1 Application Support role that involves maintaining applications, resolving issues, and managing stakeholder relationships.

• The most common task is to diagnose and resolve issues reported by users. This can range from simple user errors to more complex application bugs.

• They handle and prioritize support tickets, ensuring that all issues are tracked from initial report to final resolution.

• This includes monitoring application performance, running health checks, and performing routine maintenance tasks like applying patches or updates to ensure systems are running smoothly.

• They update a knowledge base with known issues, workarounds, and solutions to help both end-users and other support staff.

• They often work closely with software developers to escalate complex issues or report bugs that require a code fix.

how to apply ...