business operations specialist (pharmaceutical).

• Coordinate end-to-end event operations support for event owners (logistics, trackers, vendors, contract/PO/payment coordination) and maintain budget/expense tracking and follow-ups with stakeholders.
• Support VEEVA CRM system and maintain the “In-market” Dashboard including user access, data quality check, and basic troubleshooting and ticketing with global CRM IT.
• Support and implement data governance practices to maintain high-quality data.
• Collaborate with sales, marketing, and other departments to capture and analyze data requirements, ensuringalignment with business objectives.
• Generate reports and maintain sales dashboards to track key performance indicators and summarize performance and flag variances for review.

2. Logistics & Shipment Coordination

• Coordinate 1–2 inbound shipments per month from global manufacturing sites into Malaysia & Singapore, working closely with internal supply chain, 3PLs, and freight forwarders.
• Coordinate, review and verify shipping documentation (e.g., commercial invoices, packing lists, import permits, delivery notes) prepared by relevant parties to support compliant clearance.
• Monitor shipment status, proactively follow up on delays, and escalate issues where necessary to protect product integrity and customer supply.
• Liaise with customs brokers and local logistics partners to ensure timely, compliant clearance and delivery to designated warehouses or customers.

BUSINESS USE

• ​Maintain shipment records in relevant systems/trackers, and support periodic reporting on shipment status, lead times, and exceptions.
• Support continuous improvement of order-to-delivery processes affecting the sales team and customers, while adhering to relevant quality and regulatory requirements.
• Oversee day-to-day management of the office space, including maintenance, cleanliness, and organization.
• Manage vendor relationships for office supplies, equipment, and services.
• Coordinate office moves, renovations, and space utilization projects as needed.
• Develop and implement office policies and procedures to ensure a safe and productive work environment.
• Serve as the primary point of contact for office-related inquiries and requests.
• Ensure compliance with health and safety regulations and protocols.
• Monitor and manage office security systems and protocols.
• Address facility-related issues promptly and effectively.
• Collaborate with cross-functional teams to optimize office space utilization and
• efficiency.

about the manager/team
You will be reporting to Business Operation Lead