Job opening - Customer Fulfillment Executive in Kuala Lumpur | Randstad Malaysia

summary

kuala lumpur, wilayah persekutuan
RM4,000 - RM5,000 per month, Medical Insurance, Leave Entitlement
contract

specialism
accounting & finance
sub specialism
shared services
reference number
91M0250297_5543048148581848890

job details

about the job ...

Job Summary:

Process orders (sales orders or credit notes) and follow-up on order progress as per plan.
Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.
Proactively update customer pertaining to order fulfilment, order status and order delivery.
Monitor order and delivery statuses as per plan.
Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries.
Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure.
Provide daily updates to Sales on order statuses.

Job Requirements:

Minimum 2 years relevant experience in Customer Service or Administrator, preferably in FMCG industry.

Hands on experience inatt will be an added advantage.
Good excel proficiency in using formulas, functions, and features to effectively manage and present data.
Organized and able to effectively prioritize and efficiently in a fast-paced environment.
Detailed, takes responsibility and able to work with minimal supervision.

Success Criteria:

Orders processed timely and accurately
Provide timely updates, tracking information, and clear communication throughout the order management process.
Right first time – complete and timely documentations ready for export and duty-free zones declarations.

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about the job
Job Summary:

Process orders (sales orders or credit notes) and follow-up on order progress as per plan.
Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.
Proactively update customer pertaining to order fulfilment, order status and order delivery.
Monitor order and delivery statuses as per plan.
Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries.
Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure.
Provide daily updates to Sales on order statuses.

Job Requirements:

Minimum 2 years relevant experience in Customer Service or Administrator, preferably in FMCG industry.

Hands on experience inatt will be an added advantage.
Good excel proficiency in using formulas, functions, and features to effectively manage and present data.
Organized and able to effectively prioritize and efficiently in a fast-paced environment.
Detailed, takes responsibility and able to work with minimal supervision.

Success Criteria:

Orders processed timely and accurately
Provide timely updates, tracking information, and clear communication throughout the order management process.
Right first time – complete and timely documentations ready for export and duty-free zones declarations.

experience
1 year
skills
Excel, Order Processing/Management
qualifications
Minimum 2 years relevant experience in Customer Service or Administrator, preferably in FMCG industry.
Good excel proficiency in using formulas, functions, and features to effectively manage
education
Bachelor Degree

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