customer fulfillment executive.

about the job
Job Summary:

• Process orders (sales orders or credit notes) and follow-up on order progress as per plan.
• Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.
• Proactively update customer pertaining to order fulfilment, order status and order delivery.
• Monitor order and delivery statuses as per plan.
• Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries.
• Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure.
• Provide daily updates to Sales on order statuses.

Job Requirements:

• Minimum 2 years relevant experience in Customer Service or Administrator, preferably in FMCG industry.

• Hands on experience inatt will be an added advantage.
• Good excel proficiency in using formulas, functions, and features to effectively manage and present data.
• Organized and able to effectively prioritize and efficiently in a fast-paced environment.
• Detailed, takes responsibility and able to work with minimal supervision.

Success Criteria:

• Orders processed timely and accurately
• Provide timely updates, tracking information, and clear communication throughout the order management process.
• Right first time – complete and timely documentations ready for export and duty-free zones declarations.