customer service officer.

About the company

This role is for a Customer Service Officer in a Financial Service organization based in Kuala Lumpur.

About the job

The core role is to ensure high levels of customer satisfaction, promote loyalty, and build a positive brand image by efficiently managing all customer interactions.

Key Responsibilities

• Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
• Motivate customers for “Self Help” functions by signing them up for value-added services and digital education.
• Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client’s journey.
• Suggest financial solutions about the bank’s products and services that match New to Bank/Existing to Bank customer requirements (if applicable).
• Consistently accomplish targets in the form of leads/self-closure.

Job Requirements

• Fresh graduates or candidates with 1-3 years of call centre experience (cross-sales experience not necessary).
• Must be comfortable doing sales and talking with clients/customers.
• Excellent verbal and written communication, including a pleasant, professional, and confident telephone etiquette.