Job opening - Customer Service Representative (Chinese Speaking) in Kuala Lumpur | Randstad Malaysia

summary

kuala lumpur, wilayah persekutuan
permanent

specialism
accounting & finance
sub specialism
shared services
reference number
91M0250173_2344467150089704143

job details

...

Perform a range of technical support tasks both remotely and on-site, ensuring delivery meets operational and client needs.
Lead and coordinate small teams on routine technical assignments, following established procedures and quality standards.
Document completed work accurately to comply with internal and client requirements.
Escalate technical issues appropriately and follow through to ensure timely resolution.
Analyze and resolve escalations effectively to maintain service excellence.
Provide responsive and professional support to both internal teams and external clients.
Adapt quickly to shifting team dynamics and changing priorities.
Take initiative in identifying learning opportunities and skill development in alignment with business goals.
Serve as a role model in both technical capabilities and professional behavior.
Comply with all information security protocols and report incidents as needed.
Support the achievement of SLA targets and operational performance metrics.
Contribute to enhancing customer satisfaction through consistent and reliable service.
Follow all relevant organizational policies and procedures.
Demonstrate key values such as teamwork, integrity, and accountability.
Stay updated with the latest technologies and industry best practices relevant to the role.
Maintain and renew necessary professional certifications as required.

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Perform a range of technical support tasks both remotely and on-site, ensuring delivery meets operational and client needs.
Lead and coordinate small teams on routine technical assignments, following established procedures and quality standards.
Document completed work accurately to comply with internal and client requirements.
Escalate technical issues appropriately and follow through to ensure timely resolution.
Analyze and resolve escalations effectively to maintain service excellence.
Provide responsive and professional support to both internal teams and external clients.
Adapt quickly to shifting team dynamics and changing priorities.
Take initiative in identifying learning opportunities and skill development in alignment with business goals.
Serve as a role model in both technical capabilities and professional behavior.
Comply with all information security protocols and report incidents as needed.
Support the achievement of SLA targets and operational performance metrics.
Contribute to enhancing customer satisfaction through consistent and reliable service.
Follow all relevant organizational policies and procedures.
Demonstrate key values such as teamwork, integrity, and accountability.
Stay updated with the latest technologies and industry best practices relevant to the role.
Maintain and renew necessary professional certifications as required.

...

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skills
no additional skills required
qualifications
SPM with customer service experience welcome to apply.

Fresh graduates are encouraged to apply.

Bachelor’s degree or Master in Linguistics (Chinese) is a plus.
education
Secondary School/High School

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JA

jack au

+60 0000

strategy manager (japanese speaking)
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About Us:We are a leading global consulting and advisory firm with a strong presence across the APAC region. We specialize in providing actionable strategic insights and delivering innovative solutions to some of the world’s most prominent businesses. As we expand our operations in Southeast Asia, we are seeking a dynamic Strategy Manager to join our team in Malaysia. This is an exciting opportunity for individuals who are passionate about driving business
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customer fulfillment executive
- kuala lumpur, wilayah persekutuan
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about the job Job Summary:Process orders (sales orders or credit notes) and follow-up on order progress as per plan.Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.Proactively update customer pertaining to order fulfilment, order status and order delivery.Monitor order and delivery statuses as per plan. Coordinate, compile and provide regulated documentation for export and duty free zones order de
posted 28 may 2025
about the job Job Summary:Process orders (sales orders or credit notes) and follow-up on order progress as per plan.Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers.Proactively update customer pertaining to order fulfilment, order status and order delivery.Monitor order and delivery statuses as per plan. Coordinate, compile and provide regulated documentation for export and duty free zones order de
show job details

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