customer support representative.

about the company
Our client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise

about the job

Job Description:

• Provide timely and professional responses to inbound customer calls and emails.
• Deliver first-contact resolution whenever possible; escalate complex issues to relevant departments appropriately and on timely basis.
• Follow up cases closely and ensuring meets SLA.
• Document all customer interactions accurately in the CRM system according to SOPs.
• Ensure strict adherence to company policies, customer service charter and industry regulatory standards.
• Provide positive feedback on improvements, and foster teamwork within the Call Centre environment.

Talent requirements:

• Min SPM qualified, Diploma or Degree and any fields.
• Fluent in English and Bahasa Malaysia for both written and spoken to support local market.
• Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills.
• Customer-centric attitude: polite, patient, problem-solver.
• Ability to handle complaints smoothly and maintain professionalism in stressful calls.
• Team player with good interpersonal skills. ...