about the company
My client is a hotel in the heart of George Town, Penang. We are seeking an entrepreneurial and hands-on General Manager to cultivate the unique character of our property and create unforgettable stays for our guests.
You will be the heart and soul of our hotel, driving our vision, curating a vibrant atmosphere, and ensuring our brand stands out in Penang's dynamic hospitality scene. If you have a flair for creativity and a proven track record in managing unique, independent properties, we invite you to join our passionate team.
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about the job
As the General Manager, you will be the heart of the hotel, responsible for all aspects of our operations. Your key responsibilities will include:
Vision & Strategy: Develop and execute innovative strategies for the hotel, focusing on brand identity, guest experience, and market positioning to drive occupancy and revenue.
Hands-On Operations: Oversee all hotel operations with a personal touch, including front office, housekeeping, F&B, and maintenance, ensuring the highest standards of quality, style, and efficiency.
Curated Guest Experiences: Design and implement unique guest programs, local partnerships, and personalized services that capture the essence of Penang's rich culture and heritage.
Financial Management: Take full ownership of the hotel's financial performance, including budgeting, P&L management, cost control, and revenue optimization, with a focus on agile and creative solutions.
Team Leadership & Culture: Lead, mentor, and inspire a small, dedicated team. Foster a warm, collaborative, and guest-focused culture where every team member feels empowered to make a difference.
We are looking for a seasoned hospitality professional who embodies our brand's values. The ideal candidate will possess:
Proven Experience in a senior leadership role (e.g., General Manager, Hotel Manager, or EAM), preferably within a boutique, independent, or luxury lifestyle hotel.
Local Soul: A deep appreciation for and knowledge of the Penang market, its culture, and its vibrant local scene. Existing connections within the community are a significant advantage.
Leadership Skills: A charismatic and inspiring leader with the ability to build, motivate, and retain high-performing teams.
Financial Acumen: Demonstrated expertise in P&L management, budget creation, revenue generation, and strategic financial planning.
Guest-Centric Mindset: A genuine passion for hospitality and an unwavering commitment to delivering flawless guest service.
