head of customer engagement | fsi customers - 50k myr.

This role serves as a direct extension of the Group CEO, ensuring customer strategy, executive representation, and delivery execution are tightly aligned with the organisation’s commercial objectives and long-term vision.

Key Responsibilities
• Act as the authorised delegate of the Group CEO in engagements with key enterprise clients, partners, regulators, and industry stakeholders.
• Own and manage executive relationships across the top 20 strategic accounts, including board-level and C-suite stakeholders.
• Present company strategy, roadmaps, and performance updates to customer boards and senior leadership teams.
• Serve as the final executive escalation point for critical customer matters prior to CEO involvement.
• Provide executive sponsorship for large-scale, high-value client implementations, ensuring strong governance and commercial outcomes.
• Oversee implementation and delivery frameworks to ensure on-time, on-budget, and high-quality execution.
• Remove cross-functional barriers across product, technology, operations, and commercial teams.
• Represent the organisation in contractual negotiations, renewals, and strategic partnerships.
• Act as the company’s public representative at media engagements, conferences, and industry forums when required.
• Translate customer and market insights into actionable inputs for Product and R&D strategy.
• Champion a culture of customer-centricity, accountability, and delivery excellence across the organisation.

What We’re Looking For
• Bachelor’s degree required; MBA or equivalent preferred.
• 15+ years of senior leadership experience within software, technology services, or digital platforms, with at least 5 years in an executive customer-facing role (e.g. SVP Client Services, COO, Chief Delivery Officer).
• Proven experience acting as a trusted advisor to enterprise C-suite and boards.
• Strong background managing complex, large-scale software or digital transformation programmes.
• Demonstrated commercial acumen, including deal structuring, negotiation, and P&L ownership.
• Exceptional executive presence with the ability to communicate complex technical concepts to senior business stakeholders.

Why Apply
• True C-level exposure and influence
• Strategic, high-impact role with enterprise-scale customers
• Opportunity to shape customer strategy, delivery excellence, and long-term commercial outcomes