hotel general manager (johor bahru).

• Responsible for the overall smooth operations of the hotel, including Sales & Marketing, Front Office, Business Centre, Recreation/Fitness Centre, Housekeeping, Loss Prevention, Maintenance, F&B, and Financial Management.
• Oversee the development and implementation of departmental strategies and ensure the implementation of brand service strategies and initiatives.
• Ensure the hotel is operated in accordance with the company’s brand, product, and service standards to deliver the agreed profitability, cash flows, and rate of return to the owners.

Strategic Leadership & Brand Compliance

• Strategic Alignment: Develop and execute an operational strategy for revenue-generating departments aligned with the brand business strategy.
• Brand Integrity: Ensure full compliance with all franchised, licensed, and brand requirements, protecting the hotel's image and service standards.
• Process Excellence: Implement sustainable work processes and systems to support the long-term execution of the hotel’s strategy.
• Community & Stakeholder Relations: Interact with guest individuals, owning company representatives, suppliers, and local officials to ensure mutually beneficial relationships and resolve external operational issues.

Financial Management & Profitability

• Revenue Growth: Focus on growing revenues and maximizing the financial performance of the hotel.
• Profit Optimization: Identify opportunities to increase profits by challenging existing processes, encouraging innovation, and driving necessary change.
• Financial Oversight: Review financial statements and reports to measure performance against budgets. Lead cost-containment efforts and organizational restructuring where necessary.
• CAPEX Management: Facilitate the Capital Expenditure (CAPEX) process, ensuring funds are prioritized according to the brand’s business strategy.
• Cost Control: Coach the operations team to effectively manage occupancy, rates, wages, and controllable expenses without compromising guest satisfaction.

Operational Excellence & Quality Assurance

• Guest Satisfaction: Create an atmosphere that exceeds guest expectations. Monitor customer surveys and respond to all feedback to rectify negative issues and maintain optimum guest care.
• Standard Operating Procedures: Ensure periodical SOP audits are conducted; review results and take corrective actions as necessary.
• Property Maintenance: Lead regular walk-abouts (Front and Back of House) with Engineering and Housekeeping to ensure the property is maintained at optimum levels of repair and renewal.
• Safety & Security: Ensure the property is a safe facility for guests and associates; communicate and execute emergency procedures effectively.

People & Talent Management

• Internal Communication: Ensure regular, ongoing, and consistent communication across all departments to achieve desired goals.
• Staffing & Productivity: Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Employee Relations: Maintain a fair and professional working culture and stay conversant with all employee relations policies.
• Coaching & Accountability: Review wage reports against budgets and hold direct reports accountable for their departmental results.
  
  

skills and experience required

• Bachelor’s Degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Minimum of 15 years in the hospitality industry, with at least 3-5 years of experience as a General Manager or Resident Manager within a 4-star or 5-star international hotel brand.
• Proven track record in day-to-day hotel operations, P&L Management, Sales, Marketing, Cost Optimization, and Revenue Management.
• Excellent communication skills with strong stakeholder management capabilities.

culture and benefits

how to apply

The above is just a guideline about the position. Please apply through this advertisement or log into www.randstad.com.my for further details. Due to the high volume of applicants, shortlisted candidates will be contacted.