The HR Operations Specialist/Senior Specialist (French/German) plays a critical role in supporting day-to-day HR operational excellence and ensuring the smooth execution of end-to-end HR processes. This position is responsible for managing employee lifecycle transactions, resolving HR-related queries, and contributing to HR projects and continuous improvement initiatives. The role works closely with HRBPs, Centers of Excellence (CoEs), and business stakeholders to ensure HR services are delivered efficiently, compliantly, and with high employee satisfaction.
Key Responsibilities
HR Operations Delivery
- Manage tasks within the HR Operations Service Catalogue including employee data management, HR ticket resolution, approvals workflow, and policy execution.
- Ensure accuracy, compliance, and timeliness in delivering HR services, maintaining Right First Time and Service Level Agreement (SLA) standards.
- Employee & Manager Support
- Act as the first point of contact for HR-related queries, providing guidance on policies, procedures, and employment law.
- Process personnel action forms and handle employee relations matters within operational scope.
Knowledge Transfer & Coaching
- Support onboarding and training of new team members, ensuring up-to-date process knowledge and compliance with internal controls.
- Provide guidance to peers and assist with knowledge documentation.
Collaboration & Projects
- Work closely with HRBPs, CoEs, and Payroll to support HR initiatives and ensure consistent execution.
- Participate in HR system rollouts, process improvements, audits, and compliance reviews.
Policy & Compliance
- Support the development, implementation, and communication of HR policies and procedures in line with legal requirements and best practices.
- Ensure readiness for internal and external audits by maintaining accurate records and documentation.
Stakeholder Interfaces
- Internal: HRBPs, Managers, Employees, Payroll, CoEs
- External: Vendors, Government agencies, HR system providers
Qualifications & Experience
- Bachelor’s degree in HR, Business Administration, or related field (preferred)
- Minimum 1- 4 years of relevant HR experience, preferably in a shared services or operations environment
- Hands-on experience with HRIS/HCM systems such as SAP SuccessFactors
- Good knowledge of employment laws and HR operational policies
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
- Excellent communication in English; B2 proficiency in German/French is an advantage
- Detail-oriented, proactive, and able to work in a fast-paced, dynamic environment
