about the company
This company is a global climate-innovation leader delivering high-efficiency HVAC and refrigeration solutions for commercial, industrial, and mission-critical facilities across Malaysia. It helps organisations create smarter, more sustainable, and energy-efficient environments through advanced cooling technologies and a strong service network. Candidates who join this team will be part of a forward-thinking organisation shaping the future of climate technology.
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about the job
- act as the primary representative and main point of contact for customers on all service-related matters
- manage a portfolio of key accounts and drive customer loyalty through consistent support and engagement
- identify customer needs and work closely with the technical support team to propose suitable solutions
- highlight and promote value-added service offerings such as retrofits, upgrades, and optimisation solutions
- investigate customer complaints, coordinate with internal stakeholders, evaluate options, and recommend solutions
- organise regular service reviews with customers and the operations team to track hot jobs and critical issues
- analyse vertical market needs and develop appropriate pricing and selling strategies
- prepare and review contract terms and conditions using standard company templates
- present proposals clearly and confidently to customers
- provide marketplace insights including competitor updates, customer expectations, and industry trends
about the requirement
the ideal candidate should possess the following qualifications and competencies:
- bachelor’s degree in engineering
- minimum 2 years of direct sales experience; knowledge of hvac systems, chiller plants, airside equipment, energy services, or building services is essential
- strong ability to read, interpret, and analyse engineering documents
- proven problem-solving skills, with the ability to integrate data from multiple sources to develop effective solutions
- ability to interpret technical instructions in mathematical or diagram form and manage complex abstract or concrete variables
- excellent verbal and written communication skills
- capable of working independently while collaborating effectively with cross-functional teams
- strong organisational and time-management skills
- customer-focused mindset with a strong commitment to service excellence
- innovative thinker with a willingness to explore new ideas and approaches
- proficiency in microsoft office and strong general computer skills