summary

kuala lumpur, wilayah persekutuan
RM3,000 - RM4,000 per month
contract

specialism
information technology
sub specialism
infrastructure & network
reference number
91M0263909_1406567150334307069

job details

about the company
The company specializes in creating solutions for convenience retailers by combining established retail systems with new technology. Their goal is to help these businesses increase productivity and engage customers more effectively.

The company is part of a larger global industrial technology company that focuses on mobility and energy solutions. This parent company aims to deliver smart, safe, and sustainable solutions to customers worldwide, with a strong focus on continuous improvement. ...

about the job

Support

Analyze Incident analysis and provide resolution within Service Level Agreement (SLA)
Attending and participating customer meetings in relation to support
Assist with training to external and internal customers as required
Be on site to provide an overview of issues as required
Confirm the issue and liaise with relevant department for fix or functional modification
Coordinate and plan for release into support upon discussion and confirmation
Developing checklists for reoccurring problems.
Developing recommendations for procedures to prevent problems.
Documenting common support procedures that coworkers can follow.
Engage with development team to deploy fixes and maintenance releases to production site
Evaluating and resolving complex problems that arise
Follow up escalation, incident, problem, or request for change by the customer
Information gathering for project transition / support handover as required
Interface with customers and customer agents, escalating as required to keep relevant stakeholders updated and informed of the issues and communications with customers
Key point of contact with internal departments in regard to incident progress; ensure visibility and DocuSign Envelope updates as required
Monitor support team mailbox and assisting correspondence
Performing root causes analysis (RCA) and work through the root cause wherever possible
To act as the first escalation point for customers
To be a Subject Matter Expert (SME) for at least one of our products
Troubleshooting hardware and software issues
Tracking and managing work records
Performing user administrative tasks
Providing support remotely as necessary
Respond inquiries from Level 2 support or relevant stakeholder
Work collaboratively with the Support Team; ensuring informed and updated on status and resolution plans to maintain customer and partner satisfaction levels
Available for on call support for customers with 24/7 support

System Management

Ensure appropriate and correct logging and assignment of issues in JIRA
Assist with collation and interpretation of data for monthly reporting
Contribute and maintain Support wiki
Deploy software patch, fix, or upgrade through remote access and cloud platform
Manage records through Cloud Services include devices performance checking
Provide reports on trends and data analysis as required
Provide agreed contractual reporting to customers as required
Support configuration of hardware and software solutions
Update Intranet associated with Support Team

Support

Analyze Incident analysis and provide resolution within Service Level Agreement (SLA)
Attending and participating customer meetings in relation to support
Assist with training to external and internal customers as required
Be on site to provide an overview of issues as required
Confirm the issue and liaise with relevant department for fix or functional modification
Coordinate and plan for release into support upon discussion and confirmation
Developing checklists for reoccurring problems.
Developing recommendations for procedures to prevent problems.
Documenting common support procedures that coworkers can follow.
Engage with development team to deploy fixes and maintenance releases to production site
Evaluating and resolving complex problems that arise
Follow up escalation, incident, problem, or request for change by the customer
Information gathering for project transition / support handover as required
Interface with customers and customer agents, escalating as required to keep relevant stakeholders updated and informed of the issues and communications with customers
Key point of contact with internal departments in regard to incident progress; ensure visibility and DocuSign Envelope updates as required
Monitor support team mailbox and assisting correspondence
Performing root causes analysis (RCA) and work through the root cause wherever possible
To act as the first escalation point for customers
To be a Subject Matter Expert (SME) for at least one of our products
Troubleshooting hardware and software issues
Tracking and managing work records
Performing user administrative tasks
Providing support remotely as necessary
Respond inquiries from Level 2 support or relevant stakeholder
Work collaboratively with the Support Team; ensuring informed and updated on status and resolution plans to maintain customer and partner satisfaction levels
Available for on call support for customers with 24/7 support

System Management

Ensure appropriate and correct logging and assignment of issues in JIRA
Assist with collation and interpretation of data for monthly reporting
Contribute and maintain Support wiki
Deploy software patch, fix, or upgrade through remote access and cloud platform
Manage records through Cloud Services include devices performance checking
Provide reports on trends and data analysis as required
Provide agreed contractual reporting to customers as required
Support configuration of hardware and software solutions
Update Intranet associated with Support Team

key responsibilities
Providing technical third level support to customers and partners, for resolution of basic
to highly complex technical problems related to installation, maintenance, use and repair
of company's products
experience
3 years
skills
no additional skills required
qualifications
Diploma in Engineering, Computer Science, or relevant field
education
Associate Degree/Diploma

share this job.

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Malaysia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

ili nabilah

+60 0000

senior business analyst
- kuala lumpur, wilayah persekutuan
- permanent
- RM8,000 - RM12,000 per month
about the companyA software company is on the lookout for a Senior Business Analyst to join their team. Located strategically within Kuala Lumpur, this organisation provides innovative solutions to upscale companies for their digital platforms.about the jobAs the new Senior Business Analyst, you will be responsible for bridging the gap between external clients and internal development teams. Your role liaises with technical leads and business users, gather
posted 8 september 2025
about the companyA software company is on the lookout for a Senior Business Analyst to join their team. Located strategically within Kuala Lumpur, this organisation provides innovative solutions to upscale companies for their digital platforms.about the jobAs the new Senior Business Analyst, you will be responsible for bridging the gap between external clients and internal development teams. Your role liaises with technical leads and business users, gather
show job details
application support (sg opportunity > oversea)
- kuala lumpur, wilayah persekutuan
- permanent
about the companyThis is a growing company with a highly collaborative Professional Services team that offers opportunities for career growth and mentorship.about the jobThis is a 24/7 rotational shift-based Level 1 Application Support role that involves maintaining applications, resolving issues, and managing stakeholder relationships.The most common task is to diagnose and resolve issues reported by users. This can range from simple user errors to more c
posted 4 september 2025
about the companyThis is a growing company with a highly collaborative Professional Services team that offers opportunities for career growth and mentorship.about the jobThis is a 24/7 rotational shift-based Level 1 Application Support role that involves maintaining applications, resolving issues, and managing stakeholder relationships.The most common task is to diagnose and resolve issues reported by users. This can range from simple user errors to more c
show job details
senior technical analyst - l2 support
- kuala lumpur, wilayah persekutuan
- permanent
- RM1 - RM10,000 per month
about the companyA leading financial institution is hiring a Senior Technical Analyst for its ATM & Card Services team. about the jobThis is a key L2 Support role in the payments industry, focused on resolving complex technical issues and ensuring system stability. Key Responsibilities:Provide technical support to internal and external teams. Identify and resolve technical issues and assist with system integrations. Manage a ticketed query system and main
posted 2 september 2025
about the companyA leading financial institution is hiring a Senior Technical Analyst for its ATM & Card Services team. about the jobThis is a key L2 Support role in the payments industry, focused on resolving complex technical issues and ensuring system stability. Key Responsibilities:Provide technical support to internal and external teams. Identify and resolve technical issues and assist with system integrations. Manage a ticketed query system and main
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

l3 support analyst.

job details

key responsibilities

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

ili nabilah

related jobs.

senior business analyst

application support (sg opportunity > oversea)

senior technical analyst - l2 support

let similar jobs come to you