The role is responsible for managing Order-to-Cash/Billing processes, including timely clearing of incoming payments, accurate posting and resolution of customer claims, and proactive dunning to reduce overdue receivables. The individual will handle credit risk assessments, order release management, invoicing, and payment reconciliations. This position involves close collaboration with internal teams (Sales, Supply Chain, and Commercial Business Unit) and external customers to ensure smooth cash flow, strong internal controls, and alignment on customer issues. The role also contributes to financial forecasting (Cash In/Out, KPI, DSO), process improvements, and digital transformation initiatives.
Key responsibilities
Primary Focus: Billing & Invoicing
- Ensure timely and accurate issuance of customer invoices in accordance with contract terms and internal guidelines.
- Verify completeness of billing data and collaborate with internal teams to resolve discrepancies before invoice generation.
- Monitor invoice quality regularly; proactively address and correct issues that may lead to billing delays or disputes.
- Ensure prompt delivery of invoices to customers through designated channels.
- Support timely recognition of revenue by ensuring all billing activities are completed within the closing timeline.
Cash Application & Payment Reconciliation
- Accurately apply incoming payments to open invoices to ensure clean AR ledgers.
- Investigate and reconcile payment discrepancies; escalate unresolved issues when necessary.
- Maintain and update repayment schedules daily to support accurate cash flow tracking.
- Contribute to cash flow forecasting (Cash In/Out), KPI reporting, and DSO improvement initiatives.
Customer Claims & Dispute Management
- Record customer claims immediately upon receipt and perform first-level analysis.
- Resolve valid claims by clearing related credit memos; for invalid claims, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer.
- Post claims with the appropriate root cause codes to support reporting and continuous improvement.
Credit Management & Order Processing
- Perform solvency checks and monitor customer credit limits to reduce risk exposure.
- Manage manual order release processes in alignment with company credit policy and risk controls.
Collections & Dunning
- Perform regular and proactive follow-up on outstanding receivables to ensure timely payment.
- Engage customers early in the payment cycle to minimize overdue aging.
Reporting & Accruals
- Support the preparation of accurate and complete month-end accruals.
- Review aging of accruals and challenge any anomalies with relevant business units.
Stakeholder Collaboration & Continuous Improvement
- Foster positive working relationships with customers to facilitate issue resolution.
- Work closely with Sales, Supply Chain, and CBU teams to align on billing and receivables matters.
- Actively contribute to finance transformation projects, process enhancements, and automation initiatives.
- Maintain strong internal control practices and support corrective actions for identified risks or control gaps.
Key requirements
- Bachelor’s degree in Accounting, Finance, or a related field.
- Proficient in SAP ERP system and Microsoft Office applications (particularly Excel, Word, and PowerPoint).
- Fluent in both written and spoken English and Chinese. Proficiency in Japanese N2 would be a plus.
- Strong knowledge of the Invoice-to-Cash (I2C) /Billing process.
- Well-versed in accounts receivable accounting principles, reconciliation processes, and best practices—ideally within the FMCG industry.
- Minimum of 3 years’ experience in Accounts Receivable, Credit Management, Trade Spend Management, or Customer Service functions.
...
