summary

kuala lumpur, wilayah persekutuan
RM12,000 - RM15,000 per year
permanent

specialism
information technology
sub specialism
infrastructure & network
reference number
91M0265273_9704981151353699057

job details

Job Title: Problem Manager
Location : Kuala Lumpur
Salary : RM12,000 - RM15,000
Employment : Permanent Position
Benefits :

Flexible & hybrid working environment
Performance bonuses

about the job

Forecast resource needs and optimize IT utilization for cost efficiency.
Define, measure, and enforce reliability targets for all critical services.
Problem Management: Lead root cause analysis (RCA) and ensure permanent fixes for recurring incidents.
Track KPIs, produce performance dashboards, and advise IT leadership on trends.
Champion ITIL best practices and drive cross-team collaboration for continuous service improvement.

skills and experience required

Expert in Capacity, Availability, and Problem Management.
Established service management frameworks.
Strong skills in performance metrics and reporting.
Proven ability to lead root cause analysis (RCA).
Experienced with ITSM platforms (ServiceNow) and strong communication.

...

job details

Job Title: Problem Manager
Location : Kuala Lumpur
Salary : RM12,000 - RM15,000
Employment : Permanent Position
Benefits :

Flexible & hybrid working environment
Performance bonuses

about the job

Forecast resource needs and optimize IT utilization for cost efficiency.
Define, measure, and enforce reliability targets for all critical services.
Problem Management: Lead root cause analysis (RCA) and ensure permanent fixes for recurring incidents.
Track KPIs, produce performance dashboards, and advise IT leadership on trends.
Champion ITIL best practices and drive cross-team collaboration for continuous service improvement.

skills and experience required

Expert in Capacity, Availability, and Problem Management.
Established service management frameworks.
Strong skills in performance metrics and reporting.
Proven ability to lead root cause analysis (RCA).
Experienced with ITSM platforms (ServiceNow) and strong communication.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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problem manager.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

camee oh

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