The RoleWe are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence.
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Key Responsibilities
Front Desk Leadership: Act as the primary person managing the reception area, ensuring it is consistently organised and presentable.
Administrative Excellence: Manage incoming calls, coordinate outgoing couriers, and handle mail distribution.
Onboarding Support: Prepare access cards and welcome kits for new hires, and manage visitor registration for internal and external stakeholders.
Office Experience Assistance: Provide administrative support for office operations, including Purchase Order Requisitions and data reporting.
Event Coordination: Assist the Office Experience team with managing office events and serve as a key member of the Emergency Response Team.
Stakeholder Engagement: Work closely with the Managing Director, Executive team, Finance, and People & Culture departments to support daily operations.
Requirements & Qualifications
- Experience: 3 to 5 years of experience in a front reception or high-level administrative role.
- Customer Service: Must demonstrate exceptional customer service skills for both internal and external stakeholders.
- Technical Proficiency:
Strong skills in Microsoft Office Suite 365.
Knowledge of Canva is highly preferred.
Experience with digital workflow systems (e.g., ServiceNow) or telephony systems (e.g., PureCloud, Mitel) is an advantage.
- Soft Skills:
Highly Presentable: Comfortable acting as the public face of the organisation.
Proactive & Independent: Ability to manage your own workflow and think innovatively to solve problems.
Multitasking: Proven ability to handle high-pressure environments and juggle multiple priorities simultaneously.
Attention to Detail: Meticulous approach to documentation and office presentation.
The RoleWe are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence.
Key Responsibilities
Front Desk Leadership: Act as the primary person managing the reception area, ensuring it is consistently organised and presentable.
Administrative Excellence: Manage incoming calls, coordinate outgoing couriers, and handle mail distribution.
Onboarding Support: Prepare access cards and welcome kits for new hires, and manage visitor registration for internal and external stakeholders.
Office Experience Assistance: Provide administrative support for office operations, including Purchase Order Requisitions and data reporting.
Event Coordination: Assist the Office Experience team with managing office events and serve as a key member of the Emergency Response Team.
Stakeholder Engagement: Work closely with the Managing Director, Executive team, Finance, and People & Culture departments to support daily operations.
...Requirements & Qualifications
- Experience: 3 to 5 years of experience in a front reception or high-level administrative role.
- Customer Service: Must demonstrate exceptional customer service skills for both internal and external stakeholders.
- Technical Proficiency:
Strong skills in Microsoft Office Suite 365.
Knowledge of Canva is highly preferred.
Experience with digital workflow systems (e.g., ServiceNow) or telephony systems (e.g., PureCloud, Mitel) is an advantage.
- Soft Skills:
Highly Presentable: Comfortable acting as the public face of the organisation.
Proactive & Independent: Ability to manage your own workflow and think innovatively to solve problems.
Multitasking: Proven ability to handle high-pressure environments and juggle multiple priorities simultaneously.
Attention to Detail: Meticulous approach to documentation and office presentation.
