salesforce business analyst.

The Salesforce Business Analyst for IT Commercial will collaborate with the ANZ Commercial business and product owners to define, justify, and deliver IT Services and Investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those Services and Investments. Typical responsibilities may include providing input to strategic direction, facilitating the process to collect and define Commercial requirements, providing expert advice and recommendations on solutions, contributing to the development of roadmaps to achieve the long and short-term capability needs of the Commercial business, and performing analysis on business or systems processes to identify improvements and/or calculate cost/benefit data.

This role is responsible for the management and development of salesforce functionalities, to ensure full utilisation and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyse business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity.

Responsibilites:

• Provide Work Coverage for Sydney time: 10: am to 6 pm ; 7 am to 3 pm Malaysia. Be flexible depending on work requirements.
• Provides Business Analysis and Requirements management in support of ANZ Salesforce CRM projects.
• Elicit, define, analyse, and document testable business requirements, liaising with customers, end users and the Information Technology team.
• Leverage strong communication and analytical skills, business relationships, and business process expertise to understand, document, assess, and drive business change needs to accelerate process enhancement and business growth.
• Utilise and champion agile techniques to deliver on competing requirements
• Works independently and simultaneously on multiple projects with various subject matter experts to understand current business process landscape, enterprise alignment, and growth.