about the job
The Trust and Safety Analyst plays a key role by responding to and managing any fraud or non-compliant
queries, whilst working closely with stakeholders to ensure our site is protected from malicious behaviour.
The team operates on a rotational shift as part of a five/seven-day roster during business hours.
...
You might have a background as an Analyst or in a customer focused role and should have a passion for solving
problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works
collaboratively.
Key Responsibilities
Your duties will include but are not limited to:
- Liaise with both internal and external stakeholders to resolve customer queries.
- Proactively locate fraudulent and non-compliant advertisements and accounts.
- Analyse and manage events generated by the suite of detection tools.
- Provide continuous improvement recommendations on detection rules.
- Identifying fraud trends, and providing risk mitigation recommendations.
about the manager/team
You will be reporting to APAC Trust and Safety Manager