customer service (arabic, open for fresh graduates).

about the company
The company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands.

about the job

• Multilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.

• Issue Resolution: Resolve customer complaints, billing inquiries, and technical issues for the UAE market within established SLAs.

• Market Alignment: Manage service delivery according to UAE business hours and cultural expectations (e.g., Friday/weekend shift nuances).

• Data Management: Accurately update customer profiles and interaction logs in the CRM system.

• Escalation Handling: Identify and escalate complex cases to the Team Lead while maintaining a professional "pioneer" ownership mindset.

• Continuous Improvement: Provide feedback on common customer pain points to help refine processes for this new bilingual department.