Our client, a prestigious 5-star luxury hotel, is renowned for its refined hospitality, exceptional guest experiences, and world-class service standards. To support its continued success, we are seeking an experienced Front Office Manager to join their leadership team.
Responsibilities
- Responsible for department budget, forecasts, and cost control
- Lead and inspire the Front Office team to deliver warm, personalized, and efficient guest service.
- Oversee all front office functions, including check-in, check-out, reservations, billing, and guest registration processes.
- Monitor and manage room inventory strategically to maximize occupancy, ADR, and revenue.
- Establish and maintain effective communication with other departments, including Housekeeping, Engineering, Food & Beverage, and Spa, to ensure seamless service delivery.
- Uphold guest service standards and continuously evaluate processes for operational improvement.
Requirements
- 5-8 years of experience in front office leadership role
- Solid understanding of hospitality procedures and best practices.
