summary

kuala lumpur, wilayah persekutuan
RM2,500 - RM3,500 per month
contract

specialism
sales & marketing
sub specialism
accounts sales & support services
reference number
91M0247746_6332225145669040034

job details

This role involves providing customer support to Mandarin-speaking tourists, handling inquiries and resolving issues related to bookings, dining experiences, and travel services. You’ll be part of a dynamic team focused on ensuring a smooth and enjoyable experience for customers. Connecting client for ongoing business opportunities.

about the manager/team
You’ll be joining a supportive and collaborative team led by an experienced manager who values open communication, continuous learning, and a positive work environment. The team is diverse, friendly, and passionate about delivering exceptional service to customers from around the world.

about the company
An Ireland-based company specializing in tourism and food & beverage services, dedicated to delivering high-quality group dining experiences and seamless travel support for tourists across the region.

about the job
This role involves providing customer support to Mandarin-speaking tourists, handling inquiries and resolving issues related to bookings, dining experiences, and travel services. You’ll be part of a dynamic team focused on ensuring a smooth and enjoyable experience for customers. Connecting client for ongoing business opportunities.

about the manager/team
You’ll be joining a supportive and collaborative team led by an experienced manager who values open communication, continuous learning, and a positive work environment. The team is diverse, friendly, and passionate about delivering exceptional service to customers from around the world.

key responsibilities
Respond to customer inquiries via phone, email, or chat in Mandarin and English.

Resolve product or service issues promptly and professionally.

Maintain accurate records of customer interactions and transactions.

Escalate complex issues to the appropriate departments when necessary.

Ensure high levels of customer satisfaction through excellent service.

Follow up with customers to ensure their concerns are fully addressed.

Stay updated on product knowledge, policies, and procedures.
skills
Communications
qualifications
Fluent in Mandarin and English with good communication skills and a customer-focused attitude; fresh graduates are welcome.
education
Associate Degree/Diploma

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haritzs johary

+60 19 311 2785

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mandarin speaking customer service representative.

job details

key responsibilities

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

haritzs johary

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