operations manager (mall - johor bahru).

• Oversee all daily mall functions, including Facilities Management (M&E), Security, Housekeeping, and Carpark Operations.
• Develop and implement robust SOPs to ensure a safe and clean shopping environment.

• Act as the primary liaison for key tenants, ensuring high levels of satisfaction and operational compliance.
• Oversee the Fit-Out & Handover process for new retailers to ensure timely store openings.
• Monitor tenant sales performance and provide operational support to help retailers thrive within the ecosystem.

3. Financial Accountability

• Take full ownership of the mall’s OPEX and CAPEX budgets, ensuring cost-effective operations without compromising quality.
• Review and approve procurement contracts and vendor service level agreements (SLAs).

4. Risk Management & Compliance

• Ensure the mall adheres to all statutory requirements, including fire safety (BOMBA), health and safety (OSHA), and local council regulations.
• Lead the Emergency Response Team (ERT) and maintain up-to-date crisis management protocols.

skills and experience required

• Diploma or Bachelor’s Degree in Estate Management, Property Management, Business, or a related field.
• 8-10 years of experience in Facility/Property Management, preferably within a shopping mall environment.
• Driven, ambitious, and assertive character with a proactive approach to problem-solving.
  Strong communication skills and proven leadership qualities in managing multi-disciplinary teams.

culture and benefits

how to apply

The above is just a guideline about the position. Please apply through this advertisement or log into www.randstad.com.my for further details. Due to the high volume of applicants, shortlisted candidates will be contacted.