about the company
Specializes in electronic component distribution and technical solutions
-100% work from home
-MNC exposure
about the job
Responsible for end-to-end technical support and solution deployment of chips (Switch/PHY/Storage) for customers in Penang, and maintaining good customer relationships.
- Full-cycle customer technical support: Pre-sales solution selection, schematic/PCB review, reference design delivery; In-sales prototype bring-up, debugging, POC validation; Post-sales on-site troubleshooting, failure analysis and issue closure.
- Cross-team collaboration: Partner with sales and marketing for customer visits, technical seminars, solution demos and POC management; drive project approval, mass production and volume ramp.
Requirements
- Experience: 3+ years in networking/storage/hardware/FAE; Broadcom product expertise preferred.
- Solid foundation in high-speed circuits, analog/digital electronics.
- Skilled with oscilloscopes, logic analyzers, SI tools.
- Proven ability in server/switch bring-up, debugging and troubleshooting.
- Excellent customer communication, on-site problem-solving and project driving skills; result-oriented.
- Language: Fluent in Chinese and English(both as working languages)
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