- Role OverviewWe are seeking a strategic and results-driven leader to oversee and optimize our Customer Experience - Customer Support operations.In this pivotal role, you will be responsible for the end-to-end management of all customer support channels. Your primary mission will be to develop and execute operational strategies that maximize efficiency, productivity, and service quality while ensuring full compliance.You will lead multiple operational unitsRole OverviewWe are seeking a strategic and results-driven leader to oversee and optimize our Customer Experience - Customer Support operations.In this pivotal role, you will be responsible for the end-to-end management of all customer support channels. Your primary mission will be to develop and execute operational strategies that maximize efficiency, productivity, and service quality while ensuring full compliance.You will lead multiple operational units
- about the companyRandstad is excited to partner with a leading multinational Global Shared Services company in the search for a skilled Collections Specialist (manager)! about the jobLead and manage the collections team, including hiring, training, and performance reviews.Develop strategies to improve collections, reduce overdue accounts, and achieve KPIs.Oversee daily operations, including account follow-ups, negotiations, and dispute resolution.Ensure cabout the companyRandstad is excited to partner with a leading multinational Global Shared Services company in the search for a skilled Collections Specialist (manager)! about the jobLead and manage the collections team, including hiring, training, and performance reviews.Develop strategies to improve collections, reduce overdue accounts, and achieve KPIs.Oversee daily operations, including account follow-ups, negotiations, and dispute resolution.Ensure c
- About The RoleWe are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.We are seeking an experienced and strategic Order-to-Cash (O2C) Lead to establish and manage regional service delivery. This pivotal role is responsible fAbout The RoleWe are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.We are seeking an experienced and strategic Order-to-Cash (O2C) Lead to establish and manage regional service delivery. This pivotal role is responsible f
- The role is responsible for managing Order-to-Cash/Billing processes, including timely clearing of incoming payments, accurate posting and resolution of customer claims, and proactive dunning to reduce overdue receivables. The individual will handle credit risk assessments, order release management, invoicing, and payment reconciliations. This position involves close collaboration with internal teams (Sales, Supply Chain, and Commercial Business Unit) andThe role is responsible for managing Order-to-Cash/Billing processes, including timely clearing of incoming payments, accurate posting and resolution of customer claims, and proactive dunning to reduce overdue receivables. The individual will handle credit risk assessments, order release management, invoicing, and payment reconciliations. This position involves close collaboration with internal teams (Sales, Supply Chain, and Commercial Business Unit) and
