trust & safety analyst.

about the company
A premier provider in the employment sector in ASIA.

• Hybrid working arrangement
• Walking distance to train station

about the job
The Trust and Safety Analyst plays a key role by responding to and managing any fraud or non-compliant queries, whilst working closely with stakeholders to ensure our site is protected from malicious behaviour. The team operates on a rotational shift as part of a five/seven-day roster during business hours. You might have a background as an Analyst or in a customer focused role and should have a passion for solving problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works collaboratively.

Your duties will include but are not limited to:
● Liaise with both internal and external stakeholders to resolve customer queries.
● Proactively locate fraudulent and non-compliant advertisements and accounts.
● Analyse and manage events generated by the suite of detection tools.
● Provide continuous improvement recommendations on detection rules.
● Identifying fraud trends, and providing risk mitigation recommendations.
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