about the company
Randstad is partnering with a prestigious, established Malaysian F&B group that is embarking on its most ambitious project yet: launching a new, high-end, multi-concept fine dining destination in the heart of Kuala Lumpur.
This group is a purpose driven F&B house building unique dining experiences from neighbourhood favourites to nightlife destinations, and are committed to defining the next generation of Malaysian hospitality. You will be joining a highly experienced leadership team, including a recently appointed General Manager, to build the operational framework from the ground up.
about the job
1. Service & Guest Experience
- Deliver warm, professional service and handle guest needs confidently
- Support VIP guests and resolve service issues promptly
- Coordinate smoothly between service and kitchen teams
2. Daily Operations
- Assist with opening/closing, reservations, table planning, and service flow
- Lead service briefings and support staff deployment during shifts
- Ensure hygiene, food safety, and SOP compliance
3. Team Support
... - Guide and motivate service staff to maintain high standards
- Support training, onboarding, and daily coaching
- Assist in managing performance and workplace issues
4. Sales & Cost Awareness
- Encourage menu and beverage upselling
- Support labour planning, cost control, and stock count
5. Brand Standards
- Maintain cleanliness, ambience, and brand presentation
- Support new initiatives and suggest service improvements
about you
- Diploma in any related field
- 3–5 years relevant Mid-Level Experience
- Profficient in English & Malay
- Active Listener & Effective Communicator
- Team-player & Empathetic
- Problem Solving & Delegation skills
- Attention to Detail & Multitasking skills
- Positive Attitude & Customer Service skills
- Strategic Thinking & Leadership skills
