about the company
Randstad is partnering with a prestigious, established Malaysian F&B group that is embarking on its most ambitious project yet: launching a new, high-end, multi-concept fine dining destination in the heart of Kuala Lumpur.
This group is a purpose driven F&B house building unique dining experiences from neighbourhood favourites to nightlife destinations, and are committed to defining the next generation of Malaysian hospitality. You will be joining a highly experienced leadership team, including a recently appointed General Manager, to build the operational framework from the ground up.
about the job
Key Responsibilities:
Pre-Opening & Project Management
- Lead a critical pre-opening phase focused on concept testing, developing Standard Operating Procedures (SOPs), and optimising service flow
- Work closely with the General Manager (GM) to translate the conceptual vision into concrete, scalable operational strategies
- Assist in final recruitment and service training for the team of 20–30 personnel
Operational Leadership & Management
- Directly manage and lead the entire outlet team (20–30 staff), ensuring seamless service flow, proper venue presentation, and adherence to brand standards
- Oversee opening and closing procedures, including safety inspections, cash handling, and reconciliation
- Conduct regular service audits to ensure guest satisfaction and consistency in service delivery
- Participate in new outlet setup and operational planning when required
Staff Management & Training
... - Identify and recruit top talent to ensure a strong staffing pipeline that supports uninterrupted customer experience
- Train, coach, and mentor team members on service standards, SOP's, and performance expectations
- Create effective shift schedules and ensure optimal staff deployment
- Provide continuous feedback and conduct regular performance evaluations to foster professional growth and team performance
Financial & Cost Control
- Track, analyse, and report weekly/monthly sales performance, labour costs, and operational expenses
- Deliver accurate, timely, and actionable business insights to management to guide decisions and drive profitability
- Manage vendor contracts and ensure optimal cost control without compromising quality
Marketing & Guest Relations
- Collaborate with marketing teams to execute outlet-specific campaigns, promotions, and events that align with the brand identity
- Analyse guest feedback and behaviour trends to identify opportunities that increase sales, footfall, and return visits
- Build and maintain strong relationships with corporate clients and VIP guests for private events and bookings
Compliance & Licensing
- Ensure all licenses, including liquor permits, are up-to-date, visibly displayed, and compliant with regulations
- Maintain high hygiene, safety, and operational standards in line with health and regulatory requirements
- Address and resolve guest complaints promptly and professionally, escalating where appropriate
Stakeholder & Partner Management
- Serve as the key liaison for vendors, suppliers, landlords, and regulatory authorities
- Develop and maintain strong relationships with key stakeholders to ensure smooth operational support and compliance
Menu and Product Development
- Collaborate with chefs and culinary teams to develop innovative, appealing, and profitable menu items
- Ensure that all offerings meet quality, consistency, and brand expectations.
Communication & Performance Monitoring
- Establish sales targets and develop performance tools aligned with outlet goals
- Facilitate clear weekly communication and follow-up plans with outlet teams to ensure accountability and alignment
- Drive team engagement through regular briefings, updates, and recognition programs
Ad-Hoc Responsibilities
- Support additional duties or special projects as assigned by the General Manager
about you
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
- Minimum 5 years of experience in a managerial role within the F&B industry.
- Proven experience as an Operations Manager overseeing a fine-dining concept.
- Strong strategic planning skills with the ability to make proactive, data-driven decisions to improve operations and guest satisfaction.
- Excellent leadership, delegation, and team development capabilities to foster a high-performance, service-oriented culture.
- Exceptional communication, interpersonal, and conflict-resolution skills to manage staff and guest relations effectively.
- Demonstrated ability to monitor financial performance, control costs, and drive profitability.
- High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambience, service, and compliance.
- Self-motivated, adaptable, and results-driven with a positive and professional attitude.
- Able to work independently while leading a diverse team in a fast-paced, dynamic outlet environment.
