10 jobs found for Customer service in Kuala Lumpur, Wilayah Persekutuan

about the jobabout the companyOur client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertiseabout the jobJob Description:Provide timely and professional responses to inb

about the companyContact Centre & Operations about the jobMulti-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.Operational Problem Solving: Conducted root-cause an

About the CompanyOur clients are prominent global leader in the logistics, manufacturing and distribution sector, recognized for their operational excellence and commitment to client satisfaction. This role is ideal for a proactive professional who thrives in a fast, data-driven environment.Key Responsibilities1. Strategic Order Management & ERP IntegrityServe as the first point of contact for all customer inquiries, ensuring professional and timely respon

about the companyThe company is a Malaysia-based tech hub and BPO provider that blends AI-driven automation with multilingual human expertise to deliver high-performance customer experience (CX) and digital solutions for global eCommerce and retail brands. about the jobMultilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.Issue Resolution: Resolve customer complaints, billing inquiries, and technica

The RoleWe are looking for a professional and welcoming Receptionist to serve as the first point of contact for our organization. As the "face of the company," you will ensure a positive and lasting impression for every employee and guest. This role is essential for delivering top-tier customer service and maintaining a workspace that reflects our core values of passion, teamwork, and excellence. Key Responsibilities Front Desk Leadership: Act as the prima

We are seeking an experienced and commercially driven Head of E-Commerce to lead our client’s growing online business in the baby and parenting category.ResponsibilitiesDefine and execute a comprehensive e-commerce strategy to drive growth across D2C and marketplace channelsOwn the e-commerce P&L, including revenue, margins, and cost efficiencyOptimize the end-to-end customer journey, with a focus on conversion, mobile experience, and repeat purchase behav

Job SummaryWe are seeking a reliable, detail-oriented professional to manage daily order processing and administrative operations during a temporary coverage period. This role is vital for ensuring accurate order entry, shipment coordination, and documentation control. The ideal candidate will have experience in SAP/ERP transactions and shipping documentation, with the ability to step in quickly and maintain smooth operations during peak periods. About the

Job HighlightsEstablished Portfolio: Manage and serve a pre-existing base of high-value semiconductor clients; no aggressive cold-calling or "hunting" required.Relationship-Centric: Focus on deep account servicing (80% of the role) rather than lead generation.International Exposure: Regular regional travel to Singapore and specialized technical training in Japan.Structured Mentorship: Comprehensive 6-to-9-month onboarding program, working directly alongsid

Our client is a well-established leader in the pharmaceutical industry, dedicated to the development and manufacturing of high-quality healthcare products. They prioritize innovation and stringent quality standards to improve patient well-being with a strong regional presence. Reporting to: Sales Manager Location: Johor Competitive incentive schemeWork type: Hybrid The role:Strategic Territory Management: Execute daily field calls and optimized itineraries

Job HighlightsThe Hub of Innovation: Drive the EV transition in Malaysia’s most competitive and high-volume automotive market.Fortune Global 500 Exposure: Work directly within the regional HQ framework of a global automotive giant.Fast-Track Career: High-visibility role reporting to Senior Management with clear pathways to Assistant Manager and Managerial levels.About the CompanyOur client is a Fortune Global 500 company and a powerhouse in the global tran