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2 jobs found in Kuala Lumpur, Wilayah Persekutuan

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    • kuala lumpur, wilayah persekutuan
    • permanent
    • RM6,000 - RM10,000 per month
    • full-time
    about the companyWe are looking for a Professional Service Delivery Manager who has experience in leading, managing and mentoring a team of service delivery and project managers.Reporting to: Managing DirectorCompany Size: 30 and aboveRegions covered: RegionalBe part of an exciting team of technology partners such as Salesforce, ServiceNow and Genesys.about the jobLeading, growing and mentoring an enthusiastic service delivery team of high energy professionals.Oversees projects and work together with PMO to develops and maintains project management methodologies, standard and tools.Establish working relationships with other managers to ensure that communication channels are operating to support business needs.Manage and resolve escalations and issues raised.Identifying and developing leaders for future.Developing strategies to optimum resource utilization and improve delivery efficiencies.Developing a progressive recruitment and identifying training needs to ensure high-quality substance and capabilities in the entire service delivery team.Drive team to achieve key performance indicator (KPI)Report to Group Professional Service Delivery Head.skill/experienceUniversity degree in Computer Science, IT or equivalent with 5 years working experience at managerial level with a team of 20 staff or above and 3 years’ project management experiences.Understanding of software development and deployment methodology with certification in the Project Management e.g. PMP,Prince2, Agile Scrum or IT Service Management e.g. ITILAbility to communicate effectively with all level of personnel through written and oral communication.Strong interpersonal skills and extremely resourceful.Strong presentation and influencing skills required.Willing to travel.Applicants should be Malaysian citizens or hold relevant residence status.To apply online, please click on the appropriate link. Alternatively, please send your resume to jonathan.s@randstad.com.my (with subject title: Professional Service Delivery Manager or call Jonathan at 0138168988 if you are interested with the job)Jonathan Sia| Senior Manager- Digital and Emerging Technology
    about the companyWe are looking for a Professional Service Delivery Manager who has experience in leading, managing and mentoring a team of service delivery and project managers.Reporting to: Managing DirectorCompany Size: 30 and aboveRegions covered: RegionalBe part of an exciting team of technology partners such as Salesforce, ServiceNow and Genesys.about the jobLeading, growing and mentoring an enthusiastic service delivery team of high energy professionals.Oversees projects and work together with PMO to develops and maintains project management methodologies, standard and tools.Establish working relationships with other managers to ensure that communication channels are operating to support business needs.Manage and resolve escalations and issues raised.Identifying and developing leaders for future.Developing strategies to optimum resource utilization and improve delivery efficiencies.Developing a progressive recruitment and identifying training needs to ensure high-quality substance and capabilities in the entire service delivery team.Drive team to achieve key performance indicator (KPI)Report to Group Professional Service Delivery Head.skill/experienceUniversity degree in Computer Science, IT or equivalent with 5 years working experience at managerial level with a team of 20 staff or above and 3 years’ project management experiences.Understanding of software development and deployment methodology with certification in the Project Management e.g. PMP,Prince2, Agile Scrum or IT Service Management e.g. ITILAbility to communicate effectively with all level of personnel through written and oral communication.Strong interpersonal skills and extremely resourceful.Strong presentation and influencing skills required.Willing to travel.Applicants should be Malaysian citizens or hold relevant residence status.To apply online, please click on the appropriate link. Alternatively, please send your resume to jonathan.s@randstad.com.my (with subject title: Professional Service Delivery Manager or call Jonathan at 0138168988 if you are interested with the job)Jonathan Sia| Senior Manager- Digital and Emerging Technology
    • kuala lumpur, wilayah persekutuan
    • permanent
    • RM10,000 - RM13,000 per month
    • full-time
    about the companyWe are looking for a talented Business Analyst to supports the process improvement and automation activities in the Shared Service Centre (SSC) and engage with the Group in a consultancy manner.Reporting to: Centre of Excellence LeadCompany Size: 100 and aboveRegions covered: RegionBe part of the Centre of Excellence Teamabout the jobHelp the CoE lead scope and estimate process improvement engagements with countries.Evaluate and assess production processes for improvement opportunities, either through process change or automation and create Cost Benefit Analyses (CBAs) for countries performing automation.Assist the robot technical configuration team in resolving issues.Assist the SSC in year-on-year process improvement activities.Monitor and track KPIs of the resulting process improvement activities.Document process diagrams, SOPs and other materials to support process improvement activities.Set standards for documentation for Tricor Group.Identify and quantify process improvement opportunities in SSC and/or business unit assessments.Assist in ensuring the Automation CoE remains net-neutral on profit and loss. skill/experienceAt least 5 years of business analysis, project execution working experience in process improvement through formal methodologies (Six Sigma/TQM/Service Design) Desirable to have Prince2 and PMP certification.Advantage if candidate works in Centre of Excellence or similar kind of work environment.Someone who handles senior stakeholder management is a must.Must have experience in carry out cost benefit analysis as well as TOM Design.To apply online, please click on the appropriate link. Alternatively, please send your resume to jonathan.s@randstad.com.my (with subject title: Business Analyst or call Jonathan at 0138168988 if you are interested with the job)Jonathan SiaSenior Manager- Digital and Emerging Technology
    about the companyWe are looking for a talented Business Analyst to supports the process improvement and automation activities in the Shared Service Centre (SSC) and engage with the Group in a consultancy manner.Reporting to: Centre of Excellence LeadCompany Size: 100 and aboveRegions covered: RegionBe part of the Centre of Excellence Teamabout the jobHelp the CoE lead scope and estimate process improvement engagements with countries.Evaluate and assess production processes for improvement opportunities, either through process change or automation and create Cost Benefit Analyses (CBAs) for countries performing automation.Assist the robot technical configuration team in resolving issues.Assist the SSC in year-on-year process improvement activities.Monitor and track KPIs of the resulting process improvement activities.Document process diagrams, SOPs and other materials to support process improvement activities.Set standards for documentation for Tricor Group.Identify and quantify process improvement opportunities in SSC and/or business unit assessments.Assist in ensuring the Automation CoE remains net-neutral on profit and loss. skill/experienceAt least 5 years of business analysis, project execution working experience in process improvement through formal methodologies (Six Sigma/TQM/Service Design) Desirable to have Prince2 and PMP certification.Advantage if candidate works in Centre of Excellence or similar kind of work environment.Someone who handles senior stakeholder management is a must.Must have experience in carry out cost benefit analysis as well as TOM Design.To apply online, please click on the appropriate link. Alternatively, please send your resume to jonathan.s@randstad.com.my (with subject title: Business Analyst or call Jonathan at 0138168988 if you are interested with the job)Jonathan SiaSenior Manager- Digital and Emerging Technology

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